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Customer Service CV Example UK — Get More Interviews

Win call centre, helpdesk, and front-line customer service roles with a UK CV built around resolution rates, empathy, and CRM skills recruiters search for.

Jordan Blake

Customer Service Advisor

jordan.blake@email.co.uk · +44 7700 901111 · Glasgow, UK

Professional Summary

Customer-focused advisor with 4 years in UK call centre and retail support environments. Skilled in complaint resolution, CRM systems, and delivering 90%+ satisfaction scores while meeting SLA targets on busy shifts.

Skills

Complaint Resolution · Zendesk / CRM · Active Listening · SLA Management · Live Chat & Email · Upselling & Retention

Experience

  • Customer Service Advisor

    2022 – Present

    ConnectUK Telecom

    • Maintained 92% first-contact resolution across 60+ daily inbound calls
    • Reduced average handle time by 18% while improving CSAT to 4.7/5
    • Mentored 4 new advisors on de-escalation scripts and CRM workflows

  • Customer Support Agent

    2020 – 2022

    ShopDirect Online

    • Handled order queries and refunds via live chat with 95% positive feedback
    • Logged and escalated complex cases accurately in Zendesk

Education

NVQ Level 2 Customer Service — City of Glasgow College, 2020

Full CV Preview

Scroll through the complete layout — Experience, Skills, and Education sections recruiters expect on UK applications.

Jordan Blake

Customer Service Advisor

jordan.blake@email.co.uk · +44 7700 901111 · Glasgow, UK

Professional Summary

Customer-focused advisor with 4 years in UK call centre and retail support environments. Skilled in complaint resolution, CRM systems, and delivering 90%+ satisfaction scores while meeting SLA targets on busy shifts.

Skills

Complaint Resolution · Zendesk / CRM · Active Listening · SLA Management · Live Chat & Email · Upselling & Retention

Experience

  • Customer Service Advisor

    2022 – Present

    ConnectUK Telecom

    • Maintained 92% first-contact resolution across 60+ daily inbound calls
    • Reduced average handle time by 18% while improving CSAT to 4.7/5
    • Mentored 4 new advisors on de-escalation scripts and CRM workflows

  • Customer Support Agent

    2020 – 2022

    ShopDirect Online

    • Handled order queries and refunds via live chat with 95% positive feedback
    • Logged and escalated complex cases accurately in Zendesk

Education

NVQ Level 2 Customer Service — City of Glasgow College, 2020

Why This CV Works

  • Highlights KPIs recruiters expect: CSAT, first-call resolution, response times
  • CRM and ticketing tools listed in plain text for ATS keyword matching
  • UK contact format with location — essential for hybrid and on-site roles
  • Experience bullets show de-escalation and complaint handling outcomes
  • Single-column ATS layout passes Workday, Greenhouse, and retail ATS portals

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